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Legal Information & Policies
Below you’ll find all legal, compliance and policy information related to our services,
website usage, data protection and customer commitments.
Transform Your Home with Luxury Carpet Fitting
Experience premium carpets, expert fitting, and a personalised service trusted in Central London and beyond.
Terms of Use
By accessing this website, you agree to:
All content is property of My Carpet Gallery.
Services are subject to survey and availability.
Information may change without notice.
Users must provide accurate information during enquiries.
Privacy Policy
We use personal information only to:
Provide quotes
Communicate project details
Deliver services
We do NOT sell or share your information unnecessarily.
Data is stored securely.
You may request deletion at any time.
Cookies Notice
We use cookies to:
Improve user experience
Support analytics
Track website performance
You may disable cookies in your browser settings.
Payment Terms & Deposits
Deposits may be required for:
Bespoke orders
Supply & Fit services
Special materials
Final payment is due on completion unless agreed otherwise.
We accept bank transfer, card payments (if available), and commercial invoices.
Cancellations & Rescheduling
Standard cancellations: 48 hours notice required.
Rescheduling: Contact us as early as possible; we aim to accommodate.
Bespoke orders: Non-refundable once production begins.
Warranty & Workmanship Guarantee
We provide:
12-month workmanship guarantee
Manufacturer warranties on supplied carpets
Exclusions:
Wear and tear
Pet damage
Poor maintenance
Stains
Water damage
Liability Notice
We are not liable for:
Pre-existing subfloor issues
Inaccurate client measurements
Wear caused by pets or heavy traffic
Factory defects in client-supplied carpets
Delays caused by suppliers
Subfloor & Structural Disclaimer
Hidden issues such as:
Damp
Woodworm
Rot
Uneven surfaces
may only become visible after removing old flooring.
Additional work may be required at additional cost.
Compliance & Professional Standards
We follow:
British Standards for carpet installation
Proper waste disposal
Health & Safety regulations
Full insurance coverage
Intellectual Property
All designs, branding, layouts and materials on this site belong to My Carpet Gallery and may not be reused without permission.
Miscellaneous
Policies apply to all services unless stated otherwise.
Disputes handled under UK law.
Terms may be updated.
Contact us for the full legal documents.
Have Questions About Our Policies?
We believe in transparency and professionalism.
Request a Consultation
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“High-End Finish at Your Feet” isn’t just our tagline—it’s our promise.
"Give yourself the luxury you walk upon — because every step should feel exceptional."
