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Frequently Asked Questions
Everything you need to know about luxury carpet supply, expert fitting,
subfloor preparation, stair runners and bespoke carpet design.
Got a question not listed below?
Contact our team — we’re here to help.
General Carpet Installation FAQs
Answers to Enhance Your My Carpet Gallery Experience
Do you offer both carpet supply and fitting?
Yes — we offer Supply & Fit, Fitting Only, and Carpet Supply services.
Do you work in high-end or complex homes?
Absolutely. We specialise in luxury properties including townhouses, penthouses, heritage homes and designer-led projects.
What areas do you cover?
We cover Central, North, Northwest and West London including Hampstead, St John’s Wood, Kensington, Chelsea, Mayfair, Highgate, Islington and more.
How far in advance should I book?
Typically within 1–2 weeks depending on project size.
Do you remove old carpets?
Yes — our removal and furniture handling service is available.
Carpet Fitting FAQs
Answers to Enhance Your My Carpet Gallery Experience
How long does carpet fitting take?
Most rooms take a few hours. Stairs or complex layouts may take longer.
Do you fit carpets I’ve bought elsewhere?
Yes — our Expert Fitting Only service is ideal for this.
Can you fit patterned or striped carpets?
Yes — we specialise in precise pattern alignment.
Do you fit sisal and natural fibre carpets?
Yes — we handle delicate materials with expert care.
Do you move furniture before fitting?
Yes — we offer white-glove furniture handling.
Stair Carpet & Runner FAQs
Answers to Enhance Your My Carpet Gallery Experience
Do you install stair runners?
Yes — custom, bordered, bespoke and designer runners.
Can you install carpets on complex staircases?
Absolutely — including winders, spirals and multi-landings.
Do stair runners need stair rods?
No — they are optional decorative features.
Carpet Supply & Material FAQs
Answers to Enhance Your My Carpet Gallery Experience
Do you provide carpet samples?
Yes — luxury samples available upon request.
Can you help me choose the right carpet?
Yes — recommendations based on style, durability and lifestyle.
Do you supply high-end materials?
Yes — wool, designer, bespoke, deep-pile and natural fibres.
Subfloor & Preparation FAQs
Answers to Enhance Your My Carpet Gallery Experience
Do you check the subfloor before fitting?
Yes — we always assess suitability first.
What if my subfloor is uneven?
We offer full floor preparation including ply, screed and levelling.
Why is floor preparation important?
It prevents rippling, bumps, premature wear and uneven surfaces.
Pricing & Payment FAQs
Answers to Enhance Your My Carpet Gallery Experience
How much does carpet fitting cost?
Pricing depends on size, complexity, materials and preparation.
Is your pricing competitive?
Yes — premium craftsmanship with fair, transparent pricing.
Do you require a deposit?
For Supply & Fit or bespoke orders, yes. For Fitting Only, payment is usually on completion.
Aftercare & Maintenance FAQs
Answers to Enhance Your My Carpet Gallery Experience
Do you provide aftercare advice?
Yes — cleaning, maintenance and long-term care guidance is included.
Do you offer repairs or restretching?
Yes — we fix loose carpets, bad seams, poor previous fittings and more.
Will new carpets flatten over time?
Minimal settling is normal, but our fitting and underlay ensure long-term beauty.
Have Another Question?
Whether you're planning a full home transformation, a bespoke staircase design, or simply need expert fitting — we’re here to help.
